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Our order fulfillment team is fast! Orders placed before 4:00 pm Eastern Time weekdays ship the same day. Once your order has left our warehouse, you will receive an email (if provided by you) letting you know that the order has shipped including a tracking number. Orders will typically arrive within 2-5 business days depending on where you live.

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There are certain products, such as chemicals, which cannot be shipped by air. When an order contains such products no air shipping methods are displayed. Chemicals include but are not limited to finishes, glues, dyes, lubricants, etc.

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There are certain products such as chemicals that cannot be shipped to Hawaii, Alaska, Puerto Rico, or Internationally. When an order contains such products, no shipping methods are displayed. Chemicals include but are not limited to finishes, glues, dyes, lubricants, etc.

See our Shipping page for details.

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Yes. All international orders are shipped via FedEx International or International Post. Orders are charged the actual shipping cost, plus a $3.00 processing fee. After your order is submitted, we will contact you within 1 business day to provide you with a shipping quote. Please note that shipments made via International Post are not insured and will not be replaced if lost.

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Whether you ordered by Phone or from our website without creating an account you can access your account on our website. Go to My Account and click on ordered from us before but don't have a password. Enter your first name, last name, and email address exactly as you gave us while placing your order. A temporary password will be emailed to your email address.

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The name on your account may be different than the way you entered it on this page. Make sure you entered it exactly as you did when you placed orders. If you used your full name you need to type that in or if you used a nick name type that in. If you still have problems please email us at [email protected] with your name, mailing address and email address. Or call us at 1 800 551-8876 . Passwords are not available over the phone but emailed to the address on the account.

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If you created a new account your existing orders will not be attached to it. Please email us at [email protected] with your name, mailing address and email address. Or call us at 1 800 551-8876. We will be happy to combine all orders into one account.

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Verify you have the correct password by using the Forgot your password page. If you still cannot log in please email us at [email protected] with your name, mailing address and email address. Or call us at 1 800 551-8876 We will gladly check the information for you. Passwords are not available over the phone but emailed to the address on the account.

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Click here to get a temporary password for your account.

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Yes, simply choose PayPal as your method of payment at checkout.

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The expected in stock date on the product's info page is when we expect to receive that product but is subject to change without notice by the manufacturer or by other unforeseen delays.

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Although there is no shipping option for Priority Mail or USPS Flat Rate Box on our website, these options are available to you by calling our Customer Service Department to place your order. You will be charged the actual shipping cost, plus a nominal 99 cent processing fee. Please call us at 1 800 551-8876 for more information.

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Absolutely! We strive to have the best prices in the industry. However, if you find the same product advertised at a lower price, give us a call and we will gladly match that price.

See our Price Match page for details.

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Please hold on to all of your packing materials and call our Customer Service Department at 1 800 551-8876 . They will gladly assist you with your damaged package.

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Simply call our Customer Service Department at 1 800 551-8876 to obtain an RMA (Return Merchandise Authorization) number and assistance with return shipping. Write the RMA number on the outside of your box or envelope. Ship the package back to us and our Returns Department will use the RMA to credit your card or account with the proper amount, or send a replacement package.

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Everything we sell is backed by our 100% satisfaction guarantee. If you’re not happy with it for any reason, return it within 180 days of purchase for a replacement or refund, whichever you prefer. However, products that have been clearly misused or altered from its original state may not be accepted.

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As soon as you click "Submit" your order is being processed and we are unable to modify your order.

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Yes. Call us at 1 800 551-8876 to request a catalog.

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See our Email Specials Sign Up page for details.